20% of June Sales will be donated to Paws Salvation. Learn More

TERMS

VINTAGE CONDITION

All vintage items we sell have been used and are 20-100 years old, which means their condition will reflect their age. Expect imperfections with these items. We believe these imperfections add character to the pieces and offer a glimpse into their long histories. We do our best to describe any issues. Please feel free to ask questions before buying, as all sales are final.

PRODUCT AVAILABILITY

Product availability on our website is not guaranteed, as these products are also in our brick-and-mortar store. We try our best to keep our online inventory up-to-date. Your order will only be processed if the item is in stock.

PRODUCT ACCURACY

Please note that while we try to accurately display the color and condition of products, the actual colors you see will depend on your computer settings and may not be completely accurate.

RETURN POLICY

All sales final. No returns or exchanges. We hope you love your purchase from Dovetail. Please don’t hesitate to ask us a million questions about the products we sell before you purchase them. We are not in the business of selling you something you will regret purchasing. However, as a small business, we must institute a final sale policy.

If you feel a product your purchased is defective, please email us at dovetailchicago@gmail.com within 7 days of receipt to discuss. If an item is determined to be defective, a refund will be issued for the cost of the item. All shipping fees are non-refundable. Dovetail is not responsible if the returned package is lost, stolen, or damaged in the mail.

SHIPPING

All orders will be shipped within 7 days. If you need something soon, please contact us and we will try our best to accommodate you.

Dovetail is not responsible for lost or stolen packages. All shipping fees are non-refundable. Dovetail is not responsible if a returned package is lost, stolen, or damaged in the mail. We are unable to reroute packages once they have be sent.

OUR PRIVACY STATEMENT

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we request your name, billing and shipping addresses, phone number, email address, and credit card information. We ask that you provide this information so that we can process and ship your order. We respect your privacy by not selling or sharing this information.

TERMS AND CONDITIONS

In using this site you agree to the terms and conditions outlined on this page. Please take a moment to review these policies, terms, and conditions. In using dovetailchicago.com, you accept these terms and conditions. If you do not accept these terms and conditions please do not use dovetailchicago.com These terms and conditions may change at any time. Dovetail reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of dovetailchicago.com is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.