Take 20% off all regularly priced houswares now through June 30th.

TERMS

VINTAGE CONDITION

All vintage items we sell have been used and are 20-100 years old, which means their condition will reflect their age. Expect imperfections with these items. We believe these imperfections add character to the pieces and offer a glimpse into their long histories. We do our best to describe any issues. Please feel free to ask questions before buying, as all sales are final.

PRODUCT AVAILABILITY

Product availability on our website is not guaranteed, as these products are also in our brick-and-mortar store. We try our best to keep our online inventory up-to-date. Your order will only be processed if the item is in stock. If the item you purchased happens to be out of stock, we will notify you and issue an immediate refund.

PRODUCT ACCURACY

Please note that while we try to accurately display the color and condition of products, the actual colors you see will depend on your computer settings and may not be completely accurate. 

AUTHENTICATION

We do our best to research, identify, and authenticate merchandise to the best of our ability; we cannot always be 100% certain of an item's authenticity and use our best judgement based on the information available about the piece. If you have questions about anything in the store, please ask before purchasing.

RETURN POLICY

All sales final. No returns or exchanges. We hope you love your purchase from Dovetail. Please don’t hesitate to ask us a million questions about the products we sell before you purchase them. We are not in the business of selling you something you will regret purchasing. However, as a small business, we must institute a final sale policy.

If you feel a product your purchased online is defective, please email us at dovetailchicago@gmail.com within 7 days of receipt to discuss. If an item is determined to be defective, a refund will be issued for the cost of the item purchased online. All shipping fees are non-refundable. Dovetail is not responsible if the returned package is lost, stolen, or damaged in the mail. Items purchased in-store that are deemed eligible for return are eligible for store credit only, when presented with original receipt and tags.

SHIPPING

Each package is professionally and *very* carefully packaged to ensure safe delivery. For most orders, we ship items fully insured via UPS. All orders will be shipped within 7 days, if not sooner. If you need something very soon, please contact us and we will try our very best to accommodate you. 

Dovetail is not responsible for lost or stolen packages. All shipping fees are non-refundable. Dovetail is not responsible if a returned package is lost, stolen, or damaged in the mail. We are unable to reroute packages once they have be sent.

INTERNATIONAL ORDERS

If an item is being shipped outside the US, any tax, customs, and import duties will be determined by the customer's local government, in addition to our shipping costs. Any additional taxes and fees are the responsibility of the customer. Items will be shipped from the USA with an official invoice declaring the exact total of merchandise purchased in US dollars. 

OUR PRIVACY STATEMENT

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we request your name, billing and shipping addresses, phone number, email address, and credit card information. We ask that you provide this information so that we can process and ship your order. We respect your privacy by not selling or sharing this information.

TERMS AND CONDITIONS

In using this site you agree to the terms and conditions outlined on this page. Please take a moment to review these policies, terms, and conditions. In using dovetailchicago.com, you accept these terms and conditions. If you do not accept these terms and conditions please do not use dovetailchicago.com These terms and conditions may change at any time. Dovetail reserves the right to update and maintain these terms and conditions without prior written notice. Your usage of dovetailchicago.com is bound by the terms and conditions outlined you visit, we therefore encourage you to review these terms and conditions each time you use this site.